Delivery, returns
and your photographs.

Delivery availability, charges and estimated dispatch dates will be confirmed before you place an order. Please check the estimate carefully if you need your parcel by a particular date.

Christmas delivery is not guaranteed unless we explicitly confirm it for your order.

Your statutory consumer rights apply. Please contact us if you need to cancel an order, return a physical product or report a fault; applicable cancellation rights and any exceptions will be explained before purchase.

Digital video services may have different cancellation rules once you expressly agree to immediate supply. We will explain any applicable waiver or exception before starting digital fulfilment.

Your photographs are submitted to our Magic Studio to generate the videos you request. We are finalising the full privacy and retention details before launch.

Photographs are processed to create the videos you request, including by our AI technology providers. We will provide details of the relevant providers, retention and deletion arrangements in our full privacy notice before launch.

Each film is made for your household. You may watch it, keep it, and share it with family and friends as you wish.

If your film needs correcting, contact our team. We can review the request and arrange a retry or manual assistance where appropriate.

Bundle and product prices include the listed video credits. Delivery charges and arrangements must be confirmed before accepting physical orders. Additional video credits can be purchased separately; there is no recurring subscription.

Please retain your order confirmation and contact our team with any order questions.

The Elf Cam and Santa Cam are keepsake novelty cameras: they do not record, film or transmit anything. Every video is made separately in our AI studio, from photographs you upload.

The cameras do not contain a lens that records, a microphone or a connection to anything: they are keepsakes to look at and to play your films beside.